Delivery & Returns

Delivery

We currently accept online delivery orders to United Kingdom addresses. Your delivery charge is displayed in your bag and again at checkout before you pay. A dispatch and delivery estimate will be published here before online checkout opens.

If your order does not arrive or arrives damaged, please contact us at our contact page with your order reference.

Changing your mind

If you purchase online, you normally have the right to cancel within 14 days after receiving your goods, without giving a reason. You should notify us within that period, then return the goods within a further 14 days. Please contact us before sending anything back so we can provide the correct returns address.

You are normally responsible for the cost of return postage when cancelling because you have changed your mind. We will refund the cost of the goods and our standard outbound delivery charge where applicable, within 14 days of receiving returned goods (or adequate evidence of their return, if earlier), subject to your statutory rights. Handling beyond what would be permitted in a shop may reduce the refund.

Faulty, damaged or incorrect goods

If something is wrong with your order, contact us so we can help. Your statutory rights for faulty, misdescribed or damaged goods are not affected by this policy.

How to cancel

Email us with your name, order reference, the goods you want to return, and a clear statement that you want to cancel. You may also use the model cancellation wording below:

“I hereby give notice that I cancel my contract of sale for the following goods: [description], ordered on [date], received on [date]. My name is [name] and my address is [address].”